Shipping policy

IBrand Shipping Policy

Thank you for shopping with IBrand. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sale events or peak seasons, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier partner.

3. Shipping Charges

  • Free Shipping on eligible orders as displayed on our website.
  • Shipping charges, if applicable, will be shown at checkout before payment.

4. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email or SMS.
  • A tracking number and courier details.
  • A tracking link to monitor your shipment.

5. Delivery Attempts

Our courier partners will attempt delivery according to their standard procedures. If the customer is unavailable, additional delivery attempts may be made. If delivery cannot be completed, the package may be returned to us.

6. Incorrect Shipping Information

Please ensure your shipping address, mobile number, and PIN code are accurate before placing your order.

IBrand is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

7. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier partner delays
  • Government restrictions
  • Other unforeseen circumstances

We appreciate your patience in such situations.

8. Damaged or Lost Shipments

If your package arrives damaged or appears to have been tampered with:

  • Do not accept the package if possible.
  • Contact our customer support within 48 hours of delivery.
  • Share your order number along with clear photos or a video of the package and product.

We will investigate the issue and provide an appropriate resolution.

9. International Shipping

Currently, IBrand ships only within India, unless otherwise stated on our website.

We appreciate your trust in IBrand and look forward to serving you with a smooth and reliable shopping experience.