Refund policy

IBrand Return & Refund Policy

Effective Date: July 15, 2026

At IBrand, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You can request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.
  • The item is unused, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories are intact.
  • The product is not marked as "Final Sale" or "Non-Returnable."

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been worn, washed, or altered.
  • Items without original tags or packaging.
  • Gift cards and promotional items.
  • Products purchased during clearance or special sale (unless received damaged or defective).

3. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item:

  • Contact our support team within 48 hours of delivery.
  • Share your order number along with clear photos or a short video of the product.
  • After verification, we will arrange a replacement or issue a full refund.

4. Refund Process

Once your returned item is received and inspected:

  • You will receive an email or WhatsApp confirmation.
  • Approved refunds will be processed within 5–7 business days.
  • The refund will be credited to your original payment method.
  • For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or UPI after verification.

5. Exchange Policy

We offer exchanges for:

  • Size issues (subject to stock availability).
  • Defective or damaged products.
  • Wrong items delivered.

If the requested size is unavailable, a refund or store credit may be offered.

6. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), return shipping is free.
  • For all other eligible returns, return shipping charges may apply.

7. Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled and must follow the return process.

8. Refund Timeline

  • Return request approval: 1–2 business days
  • Pickup (if applicable): 2–5 business days
  • Inspection: 1–2 business days
  • Refund processing: 5–7 business days

9. Contact Us

For any return or refund assistance, contact us with your Order ID.

Email: ibrandcraze@gmail.com
Phone/WhatsApp: +91-8866608164
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

IBrand reserves the right to refuse returns that do not meet the conditions mentioned in this policy.